Another grateful consumer who actually helped herself

Our organization employs many writers, editors and production people. We are volunteers, thus we do not receive money for our work. We do, however, get paid in another kind of currency — the satisfaction of knowing we’ve helped fellow consumers. Read more “Another grateful consumer who actually helped herself”

How Air New Zealand rekindled one passenger’s loyalty

Clark Fetridge thought his recent vacation to Australia and New Zealand would be a perfect opportunity to catch up on his in-flight e-book reading.

Little did he know he was about to lose his Kindle — but thanks to Air New Zealand, his reading caught up with him. Read more “How Air New Zealand rekindled one passenger’s loyalty”

We love thank-you notes!

We love thank-you notes, particularly when a consumer has helped themselves with our help.

Pat Self is one such case. When your name is Self, maybe this is the outcome you can expect. Read more “We love thank-you notes!”

Hey businesses, please stop telling customers “you’re welcome.” It’s a lie and we know it.

With everyone is saying “Thank you” today, what better time to think about what comes next?

You’re welcome. Read more “Hey businesses, please stop telling customers “you’re welcome.” It’s a lie and we know it.”

Thank you

You did it.

In less than two weeks, you helped us raise enough money to keep the site running for another six months. Many thanks to everyone who supported us financially.
Read more “Thank you”

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