Here’s a story about an airline doing the wrong thing, then the right thing, and then a confusing thing.
But let’s start with the wrong thing: When Bob Walker booked a flight from Newark to Hong Kong for a colleague, he noticed the “taxes and fees” portion were dramatically lower than the surcharges he paid for an identical ticket. Walker became suspicious. Was Continental, with which he had Platinum status, trying to pull a fast one?
“Continental posts erroneous “test” fare to its site — but what is it testing?”