David Guggenhime thinks that LG Electronics owes him a free tablet (not to mention an American Express gift card) for purchasing one of its TVs. He contacted us because he alleges that the company didn’t make good on its offer. Or was it Guggenhime who didn’t live up to his end of the bargain? “If you don’t buy a $7,000 television, LG won’t give you a free tablet”
Ann Trehub is a self-advocacy success story. When her mother’s out-of-warranty TV stopped working, she used our company contacts to find a sympathetic ear at the manufacturer. When the TV couldn’t be fixed, they did something unexpected. “A Sanyo self-help success story holds a lesson or two about the power of advocacy”
All Martin Newmes wanted for Christmas was the television he had ordered weeks before. Getting it shouldn’t have been impossible.