Leave your wireless carrier now. Here’s why.

My “unlimited” data plan from AT&T seemed like a great deal when I signed up for it a decade ago. Then again, I didn’t have much of a choice. If I wanted a brand-new iPhone — which I really did — I only had one choice for a wireless carrier. Read more “Leave your wireless carrier now. Here’s why.”

AT&T charged me $150 for equipment I never received

Bong Allen receives a $150 bill for equipment he never ordered or wanted. Should he pay for it? Read more “AT&T charged me $150 for equipment I never received”

New at On Your Side: phone companies

We’ve added another industry category to On Your Side: phone companies.

If you have a customer service problem with your provider of phone, DSL or Internet, and you’re not getting anywhere through the normal channels, now you have a place to appeal to. As always, our tireless researchers have unearthed the names, numbers and email addresses of the senior customer service managers. Now these executives are just a click away.

We’ve begun with the following companies: AT&T, CenturyLink, MCI Verizon Business, Qwest Communications International, Sprint Nextel and Telus Communications.

Please let us know if there’s a company you’d like us to add.

Many thanks to researchers Marianne Luke and Kari Haugeto for their help.