Flying internationally with a dog? It’s possible. This case proves it.

Flying internationally with a dog is complicated, so Michelle Garcia had been meticulous in her planning. But one detail was overlooked. But not by her — by the airline. Read more “Flying internationally with a dog? It’s possible. This case proves it.”

Here’s why you shouldn’t change your name after you buy an airline ticket

Newlywed Margarita Lewinter’s TAP Air Portugal ticket, booked through Expedia, is in her maiden name. Neither TAP Air Portugal nor Expedia is willing to change her ticket. Her husband asks our advocates for help. Read more “Here’s why you shouldn’t change your name after you buy an airline ticket”

The seatback pocket is not the place for your passport

Frank Fantasia plans the perfect vacation to Portugal with family and friends. They land in Lisbon as scheduled and disembark. When they arrive at Portuguese Immigration, Fantasia realizes he left his passport on the plane in the seatback pocket. Portuguese officials not only detain him, but deport him back to Boston. Will our advocates fight for his compensation? Read more “The seatback pocket is not the place for your passport”

I upgraded to Business Class. Shouldn’t I receive a refund on my prepaid bags?

After upgrading to business class on his TAP Portugal flight returning from Lisbon, James Quebbeman thought he would receive a refund on the extra baggage and preferred seats he had to pay for when he bought his economy ticket. Can we help him get it? Read more “I upgraded to Business Class. Shouldn’t I receive a refund on my prepaid bags?”

Why should I be penalized for my medical condition?

Kristin O’Brien and her family booked nonrefundable tickets from New York to Lisbon on TAP Air Portugal. Now, she can’t make the trip for medical reasons. Read more “Why should I be penalized for my medical condition?”

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