Wrongfully charged for my expired tags

Question: While we were visiting Philadelphia a few months ago we parked our Hertz rental car downtown. Almost immediately after walking away, I saw an officer stop by the car and start writing a ticket. I ran over and asked him if I had parked in the wrong place or something like that and he informed me that it was simply an issue of my tags being expired. I told him it was a rental and he suggested I just give the ticket to Hertz and inform them that if they took care of the tags, the ticket would be canceled.

When we returned the car to Hertz, my husband handed the ticket to one of the agents and explained what happened. They wrote on the windshield with a wax pen “expired tags” and told us they would take care of it for us.

Fast forward to about a month later, and we received a notice from the collection agency arm of Hertz ATS Processing Services. I called and tried talking with them and they said they would look into it, but couldn’t really do anything and then recently sent us another bill, this time with a higher fee for being late. I tried calling Hertz and after being bounced around from person to person and explaining my situation, no one seemed able to help. I’m not really sure who I should talk to next. Can you help? — Meaghan Dellar, Cincinnati

Answer: Hertz should have ensured the tags on your rental were up to date. And it should have paid for your ticket, as agreed.
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