Can this trip be saved? A lost sweater — and now, radio silence

When he checked out of the Renaissance Fort Lauderdale Cruise Port Hotel last month, Joe Gagnon left a favorite sweater draped over a chair in his room.

Gagnon has booked plenty of Renaissance and Marriott properties in his 17 years as a travel agent, and he knows the chain’s reputation for excellent customer service. So he assumed the hotel would help him find the blue V-neck pullover and send it to him.

He thought wrong.

“I’m getting nowhere,” he says. “This seems like something that should have been pretty easy to fix.”
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