When he checked out of the Renaissance Fort Lauderdale Cruise Port Hotel last month, Joe Gagnon left a favorite sweater draped over a chair in his room.
Gagnon has booked plenty of Renaissance and Marriott properties in his 17 years as a travel agent, and he knows the chain’s reputation for excellent customer service. So he assumed the hotel would help him find the blue V-neck pullover and send it to him.
He thought wrong.
“I’m getting nowhere,” he says. “This seems like something that should have been pretty easy to fix.”
“Can this trip be saved? A lost sweater — and now, radio silence”