When Betty Lees booked a flight from Philadelphia to Cancun, Mexico, recently, her confirmation contained an odd relic from the past: a request for a “non-smoking” seat.
It also contained a nasty whiff of the future — a $9 charge for the seat.
“Very curious,” she told me. “Since you can’t smoke on the plane, why is there a fee for a non-smoking seat?”
Read more “A “non-smoking” seat on USA3000? What is this, the 80s?”
In yet another sign that the Transportation Department is serious about protecting the rights of consumers, the government this morning fined US Airways $40,000 for failing to disclose the full price consumers must pay for air transportation.
“When consumers shop for air travel, they have a right to know how much they will have to pay,” Transportation Secretary Ray LaHood said in a prepared statement, adding, “We will continue to ensure that airlines comply with our price advertising rules.”
Here’s the full consent order (PDF).
Read more “US Airways fined $40,000 for failing to disclose full airfares”
Here’s a story about an airline doing the wrong thing, then the right thing, and then a confusing thing.
But let’s start with the wrong thing: When Bob Walker booked a flight from Newark to Hong Kong for a colleague, he noticed the “taxes and fees” portion were dramatically lower than the surcharges he paid for an identical ticket. Walker became suspicious. Was Continental, with which he had Platinum status, trying to pull a fast one?
Read more “Continental posts erroneous “test” fare to its site — but what is it testing?”
When Drew Tipton tried to add a few more days to his Avis rental, he expected to pay the daily rate. But wait, what’s this on the bill? A $10 rental extension fee?
Yes, I believe it is.
What’s a rental extension fee?
Tipton wondered. I did, too. So he asked.
Read more “Avis adds $10 rental extension fee to offset “cost of reorganizing our fleet””