Frivolous car rental damage claims are a hot topic. Not a day seems to go by that I don’t hear from someone complaining about a bogus repair bill from a car rental company.
But there’s another side to the story that’s easily overlooked: the car rental company’s side. So I asked Randy Harris, president of Khoury Alternative Claims Management, a subrogation management company based in San Antonio, Tex., for his take on the issue. Here’s our interview.
“I didn’t do it! Subrogation company says 10 percent of damage claims are disputed by renters”