I didn’t do it! Subrogation company says 10 percent of damage claims are disputed by renters

Frivolous car rental damage claims are a hot topic. Not a day seems to go by that I don’t hear from someone complaining about a bogus repair bill from a car rental company.

But there’s another side to the story that’s easily overlooked: the car rental company’s side. So I asked Randy Harris, president of Khoury Alternative Claims Management, a subrogation management company based in San Antonio, Tex., for his take on the issue. Here’s our interview.
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