Hey, where did my Sprint discount go?

Michaelstockfoto/Shutterstock
Michaelstockfoto/Shutterstock
When Denise Mendoza “upgrades” her Sprint account, the discount she had for years is gone. Is there any way to get it back?

Question: I’ve been a Sprint customer since 2003. We’ve had our ups and downs, but I was always able to resolve my issues with them. Until now.

I have had a discount with them since 2005. This May, I responded to an offer to upgrade my account at a lower rate.

When I called, they said the offer was for new customers only.

“What about old customers?” I asked. “Shouldn’t you give someone who’s been loyal to you that price?”

A representative agreed to waive the rule and I signed a new two-year contract. The sales manager told me nothing would change on my account, except the rate.
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Did Sprint break its “buyback” promise?

Cellular tower, waiting to be disconnected. / Photo by Gary Lerude - Flickr
Gary Lerude – Flickr
Question: I need your help with Sprint’s buyback program, which lets you receive credit for your old cell phone. I recently had to cancel my Sprint account because I moved to an area where I didn’t get service.

When I canceled the contract, I agreed to pay a cancellation fee, but the rep on the phone said I could go through Sprint’s buyback program and receive a $177 credit for my phone directly on my account.

But when I went into a Sprint store to return it, a representative told me I had to mail it back for the credit to go to my account. I went to Sprint’s website and did an online chat, and I was told the credit would not go onto my account, but I would have a check written to me.
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On vacation? Odds are, you’re checking email over and over and over and over …

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If you’re on vacation, chances are you’re checking email. Repeatedly. Obsessively. So says a new survey by Sprint.

The younger you are, the worse your compulsion. Nearly 8 in 10 young adults are likely to check their email while they’re away, compared with just under two-thirds of the 55+ crowd.

We are so hooked. No wonder they’re installing Wi-Fi on planes. We wouldn’t have it any other way.

It gets worse.
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