I need out of this Sprint customer service nightmare

Sprint offers to lower Kenneth Lynch’s phone bill but then pulls a fast one when his wife tries to upgrade her phone. And now he has been plunged into a Sprint customer service nightmare. Can we help? Read more “I need out of this Sprint customer service nightmare”

iPhone freeze problem leads to big rate increase

After Diane McMillian’s iPhone 4 freezes, a Sprint employee convinces her to upgrade to a new phone and a more expensive plan. But it’s not what she expects. Can this upgrade be undone?
Read more “iPhone freeze problem leads to big rate increase”

Sprint doubled my tablet bill – what should I do?

Why are Boris Kontsevich’s Sprint bills suddenly higher? You probably won’t like the answer — or how his wireless company tries to “fix” his problem.
Read more “Sprint doubled my tablet bill – what should I do?”

A little disconnect on Sprint’s discount offer

Sprint promises Jennifer Thomas a discount, but it doesn’t come through. Can she force the phone company to honor its word?
Read more “A little disconnect on Sprint’s discount offer”

Sprint said it would unlock my phone – did it break its promise?

Bloomua/Shutterstock
Bloomua/Shutterstock
Sprint promises it will unlock Bill Fuller’s iPhone. Why won’t it?

Question: I have two iPhone 4S smartphones that I bought in 2011 under a two-year contract with Sprint. I made my final contracted monthly payment earlier this month. Both phones are now fully paid for and ostensibly are my property.

Sprint’s service coverage has been largely reduced in my area and I have frequent dropped calls and very low 3G speeds.

I recently received a notice from Sprint that on-network coverage in parts of Eastern Colorado and Western Kansas, (including along the I-70 Corridor), Southwest Kansas and Oklahoma Panhandle will change to roaming (off-network). Customers with Sprint-branded devices will be impacted when using services in the affected areas.
Read more “Sprint said it would unlock my phone – did it break its promise?”