Sprint offers to lower Kenneth Lynch’s phone bill but then pulls a fast one when his wife tries to upgrade her phone. And now he has been plunged into a Sprint customer service nightmare. Can we help? “I need out of this Sprint customer service nightmare”
Bethany Tully likes to feel the sensation of pushing a button on her phone. But what happens when the button doesn’t push back?
“How Sprint recovered from this keyboard catastrophe”
After Diane McMillian’s iPhone 4 freezes, a Sprint employee convinces her to upgrade to a new phone and a more expensive plan. But it’s not what she expects. Can this upgrade be undone?
“iPhone freeze problem leads to big rate increase”
Why are Boris Kontsevich’s Sprint bills suddenly higher? You probably won’t like the answer — or how his wireless company tries to “fix” his problem.
“Sprint doubled my tablet bill – what should I do?”
Sprint promises Jennifer Thomas a discount, but it doesn’t come through. Can she force the phone company to honor its word?
“A little disconnect on Sprint’s discount offer”