I need out of this Sprint customer service nightmare

Sprint offers to lower Kenneth Lynch’s phone bill but then pulls a fast one when his wife tries to upgrade her phone. And now he has been plunged into a Sprint customer service nightmare. Can we help? Read more “I need out of this Sprint customer service nightmare”

Two new phone lines and $2,000 extra on my bill? What gives, Sprint?

Sprint billed Kathleen Schaum for phones she didn’t order. Can our advocates help her get this straightened out?
Read more “Two new phone lines and $2,000 extra on my bill? What gives, Sprint?”

How Sprint recovered from this keyboard catastrophe

Bethany Tully likes to feel the sensation of pushing a button on her phone. But what happens when the button doesn’t push back?
Read more “How Sprint recovered from this keyboard catastrophe”

iPhone freeze problem leads to big rate increase

After Diane McMillian’s iPhone 4 freezes, a Sprint employee convinces her to upgrade to a new phone and a more expensive plan. But it’s not what she expects. Can this upgrade be undone?
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Sprint doubled my tablet bill – what should I do?

Why are Boris Kontsevich’s Sprint bills suddenly higher? You probably won’t like the answer — or how his wireless company tries to “fix” his problem.
Read more “Sprint doubled my tablet bill – what should I do?”

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