I need out of this Sprint customer service nightmare

Sprint offers to lower Kenneth Lynch’s phone bill but then pulls a fast one when his wife tries to upgrade her phone. And now he has been plunged into a Sprint customer service nightmare. Can we help? Read more “I need out of this Sprint customer service nightmare”

iPhone freeze problem leads to big rate increase

After Diane McMillian’s iPhone 4 freezes, a Sprint employee convinces her to upgrade to a new phone and a more expensive plan. But it’s not what she expects. Can this upgrade be undone?
Read more “iPhone freeze problem leads to big rate increase”

Sprint doubled my tablet bill – what should I do?

Why are Boris Kontsevich’s Sprint bills suddenly higher? You probably won’t like the answer — or how his wireless company tries to “fix” his problem.
Read more “Sprint doubled my tablet bill – what should I do?”

A little disconnect on Sprint’s discount offer

Sprint promises Jennifer Thomas a discount, but it doesn’t come through. Can she force the phone company to honor its word?
Read more “A little disconnect on Sprint’s discount offer”

Sprint said it would unlock my phone – did it break its promise?

Bloomua/Shutterstock
Bloomua/Shutterstock
Sprint promises it will unlock Bill Fuller’s iPhone. Why won’t it?

Question: I have two iPhone 4S smartphones that I bought in 2011 under a two-year contract with Sprint. I made my final contracted monthly payment earlier this month. Both phones are now fully paid for and ostensibly are my property.

Sprint’s service coverage has been largely reduced in my area and I have frequent dropped calls and very low 3G speeds.

I recently received a notice from Sprint that on-network coverage in parts of Eastern Colorado and Western Kansas, (including along the I-70 Corridor), Southwest Kansas and Oklahoma Panhandle will change to roaming (off-network). Customers with Sprint-branded devices will be impacted when using services in the affected areas.
Read more “Sprint said it would unlock my phone – did it break its promise?”

Hey, where did my Sprint discount go?

Michaelstockfoto/Shutterstock
Michaelstockfoto/Shutterstock
When Denise Mendoza “upgrades” her Sprint account, the discount she had for years is gone. Is there any way to get it back?

Question: I’ve been a Sprint customer since 2003. We’ve had our ups and downs, but I was always able to resolve my issues with them. Until now.

I have had a discount with them since 2005. This May, I responded to an offer to upgrade my account at a lower rate.

When I called, they said the offer was for new customers only.

“What about old customers?” I asked. “Shouldn’t you give someone who’s been loyal to you that price?”

A representative agreed to waive the rule and I signed a new two-year contract. The sales manager told me nothing would change on my account, except the rate.
Read more “Hey, where did my Sprint discount go?”

Did Sprint break its “buyback” promise?

Cellular tower, waiting to be disconnected. / Photo by Gary Lerude - Flickr
Gary Lerude – Flickr
Question: I need your help with Sprint’s buyback program, which lets you receive credit for your old cell phone. I recently had to cancel my Sprint account because I moved to an area where I didn’t get service.

When I canceled the contract, I agreed to pay a cancellation fee, but the rep on the phone said I could go through Sprint’s buyback program and receive a $177 credit for my phone directly on my account.

But when I went into a Sprint store to return it, a representative told me I had to mail it back for the credit to go to my account. I went to Sprint’s website and did an online chat, and I was told the credit would not go onto my account, but I would have a check written to me.
Read more “Did Sprint break its “buyback” promise?”