Annette Campos and her fiancé received an unwanted Christmas present from Spirit Airlines in exchange for their airline seats. Spirit gave them six vouchers for future flights, but they could not use them. Campos used our Spirit executive contacts to write a letter to the airline to ask for a voucher extension, which the airline agreed to.
Unfortunately, Campos’ story is mixed. It provides encouragement for Spirit Airlines passengers that even the “Bare Fare” airline won’t always turn a deaf ear to customer service problems. But it also carries a warning to Spirit customers that vouchers won’t cover the full values of their flights. A Spirit Airlines flyer who accepts a voucher, like Campos, may find that the voucher covers only a small portion of the total airfare. “Want a Spirit Airlines voucher extension? Just use our executive contacts”