Who do I trust?
The answer may matter to you more than you think, because the folks I call my sources become your sources. They add credibility and context to the customer service stories that you read on my consumer advocacy site.
Last week, you’ll recall, I mentioned some of the “do not mediate” cases, and let it slip that I also have a “do not quote” list comprised of characters I’d never knowingly include in my stories.
Admit it, you’ve waited a whole week for me to reveal that list.
“Yes, I have a “do not quote” list – here’s who’s on it”