Question: I need your immediate assistance. Tonight at 5 p.m. Comcast disconnected my phone service without a verbal or written warning. When I asked Comcast agents why this transpired, none could provide me with a valid answer or fix it.
Someone apparently forgot to tell Virgin America about that whole deregulation thing.
You know, the sad story of how America’s legacy carriers, who once competed for your business based on service, began thinking of their seats as commodities – and us as cargo.
Virgin America is unashamedly retro, when if comes to service.