Nine months to wait for a refund? You’ve gotta be kidding

sasIt takes only a few seconds for an airline to take the money from your credit card. Why does it take forever and a day to get a refund?

The answer in a moment. But first, let me introduce you to Antti Seppala, the latest victim of an industry that has failed to put its customers first. He and his wife bought a package trip to Helsinki through Expedia in March, but had to cancel the trip.

He explains:
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