Did Sandals close all its resorts during the pandemic and refuse to refund its guests for vacations it couldn’t provide? The simple answer is yes.
Since the coronavirus forced Sandals’ temporary shutdown last spring, complaints from disgruntled customers have filled our inbox. All of these would-be travelers want the same thing: a refund for the vacations Sandals canceled during the pandemic.
So why has the company refused virtually every request for a refund? “Can Sandals cancel my vacation and refuse my refund request?”