Today’s story of corporate intransigence comes to us courtesy of Royal Caribbean. At least it does if Kara McMonagle is to be believed.
Read more “Hey Royal Caribbean, where’s my refund?”
Fred and Connie Claussen’s honeymoon cruise on Royal Caribbean’s Serenade of the Seas ended on a tragic note. During the voyage, Fred suffered a massive heart attack. The Serenade’s medical staff treated him and then diverted the ship to St. Kitts, where he was transferred to a hospital.
Read more “Are cruise lines “dumping” their sick passengers?”
Port separation anxiety is a term I use to describe the sudden decision some cruise passengers are faced with when a member of their party has to be left behind — usually because they don’t have a passport or the right kind of birth certificate.
It’s never an easy choice, but it’s particularly difficult when a family is being separated. Do we leave Mom and Dad behind and take the cruise, or do we turn around and go home?
But that was the decision Ananth Channaveer had to make when he tried to board Royal Caribbean’s Rhapsody of the Seas in Seattle recently.
Read more “Case dismissed: A little visa problem that sank their family cruise”
Lyn Cacella found an unbelievably good deal on a Royal Caribbean cruise to Bermuda through a website she’d never heard of called GlobalCruisesOnSale.com. The catch? She had to wire $1,359 to the business for her fare.
But when the tickets didn’t arrive, she phoned the cruise line, which had no record of her reservation. When she asked a GlobalCruisesOnSale.com representative by email about the preponderance of bad reviews, she was referred to a site called BuySecureOnline.org, which “certified” the business as legitimate.
“I think it’s a hoax,” she told me.
Read more “The smarter consumer: 7 questions to ask if you don’t want to be scammed”
Gregg Brady was looking forward to his February cruise on Royal Caribbean’s Voyager Of The Seas but the winds of fate were about to blow in a different direction. Just before his vacation, he had to be hospitalized and missed his sailing.
He didn’t have trip cancellation insurance, but Royal Caribbean agreed to issue vouchers of $171 per person — the equivalent of his taxes and port charges — for a future cruise. RCCL didn’t specify the duration of the vouchers.
That was more than three years ago.
You can probably guess what happened next, right? When Brady tried to redeem the voucher, RCCL informed him it had expired. Long ago.
Read more “Is this enough compensation? He waited too long to use his cruise voucher”