Amazon does the right things when no one is looking

Is there anything you can’t get from Amazon?

Now that it even offers groceries in addition to all manner of merchandise and online media, you might expect a myriad of things to go wrong with the massive cogs and wheels of Amazon’s automated online market. Read more “Amazon does the right things when no one is looking”

“The customer is not always right — and neither are you”

When we write, our readers write back. And we take notice. Read more ““The customer is not always right — and neither are you””

Is privacy a human right?

Apple CEO Tim Cook has gone on the record to say that he believes privacy is a fundamental human right. That’s big talk. But in the digital age, is it simply too much to ask?
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Is it ethical to try offline but buy online?

A friend recently confessed that he was a “showroomer.” Not only that, but he didn’t feel guilty about it.

Showrooming, in case you were wondering, is when a shopper checks out a product at a brick and mortar store, then goes online to buy it. According to the 2012 Kellogg Shopper Index, a large segment of people still shop and buy at brick and mortar stores. But the numbers of showroomers are increasing, which threatens the brick and mortars.
Read more “Is it ethical to try offline but buy online?”

Is the customer always right? 5 times when the answer is “yes”

Even though my mother warned me against using words like “always” and “never” – and maybe yours did too – one adage has been immune to Mom’s scrutiny: The customer is always right.

Right?

Well, there was a time not so long ago when many businesses believed it. Or at least claimed to believe it. The slogan is associated with the defunct Chicago-based department store Marshall Field’s, but many mid-20th Century corporations embraced it, on the surface.

It’s also been used – and abused – by customers and businesses the world over. Businesses invoke it to demonstrate their commitment to customer service, even when they don’t mean it; customers leverage it to get their way, even when they don’t deserve it.
Read more “Is the customer always right? 5 times when the answer is “yes””

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