Fighting companies that fudge the numbers

How long is a day?

It’s however long your car rental company wants it to be.

That’s what Peter DeForest, a risk management consultant from San Francisco, discovered when he picked up a car from Hertz in Austin recently. A flight delay had made him three hours late to the rental counter. He asked if the agency could adjust his rate.

“They said the charges couldn’t be refunded for any reason,” he says. “So Hertz has a 21-hour day.”
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