When heavy rain grounded Amy Li’s recent flight from San Francisco to Cancun, Mexico, she hoped that her resort would allow her to cancel her prepaid room. But it didn’t.
Instead, she received an apologetic e-mail from the Excellence Playa Mujeres, saying that while the hotel was “truly very sorry” about her canceled flight, it would be keeping her money. “They were unwilling to refund a penny,” says Li, who works for the city of San Francisco. “Not even in hotel credits.”
Question: We had to cancel a cruise recently because my husband needed to have surgery. I called American Airlines to cancel the flight and was told that the tickets would be good for one year from the day they were purchased.
But when I called the airline to rebook, I was told the tickets were worthless because I was a “no show.”