Even though the Doubletree San Juan isn’t really a resort, it still charged Cheryl Nygaard an 18% per night resort fee on her recent visit to Puerto Rico.
Worse, the $15-a-night “service” charge, which covered her Internet connection, beach chairs and towels, an in-room DVD player, and water and pool amenities, was added to her bill at the end of her stay.
“I didn’t know about the fees until I checked out,” she says. Nygaard, a corporate trainer from Dallas, who had booked the room through her travel agent, asked if the charge could be waived. She was in San Juan on business and didn’t use the pool, beach chairs or DVD player.
One of the first things Kevin “Coop” Cooper told me when we met up yesterday to ski at Kirkwood is that it’s “just” Kirkwood, thanks very much. No clever tagline.
It doesn’t need one. Kirkwood is … well, Kirkwood. It’s that Northern California resort that gets all the snow, that stands for adventure, and that attracts a certain clientele. A clientele that’s all about the mountain. Read more “It’s “just” Kirkwood, thanks very much!”