What should we do about repeat offender car rental companies?

The resolutions of our advocacy cases almost never get overturned. But, as Ian Fleming might have said, “Never say never.”
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“Please, can we go back?”

When Kathy Potvin told her grandson she was considering breaking a tradition of visiting Ocean Park, Maine, last summer, the 7-year-old protested.

“But we’ve always gone there,” he told Potvin, a librarian from Nashua, N.H. “He said, ‘Please, can we go back?’ ”

Her family had returned to the same hotel every year since her grandson was 18 months old. She couldn’t say “no.”

“He spent almost an hour in the car on the way up, talking about going to Snail Rocks, catching crabs, walking to the ice cream store, feeding the seagulls, riding his boogie board, going to Chicago Dogs,” she recalled. “Honestly, I was thrilled. It’s those kind of traditions and memory buildings that is a huge part of the appeal of the same old, same old, and make us behave like Capistrano Swallows.”

This is the time of year when most winter vacations are booked, and Christmas and New Year’s getaways tend to be repeats like the Potvins’ — a trip to a favorite mountain resort or a city near family.

Redundancy has a lot of value, both for travelers and for the travel business.
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