When Aer Lingus cancels Jean McShane’s flight from Orlando to Dublin, it says “local laws” prevent it from compensating her. Is the airline right? “Do “local” laws mean I don’t have a claim for canceled Aer Lingus flight?”
After Inbal Graham’s flight to Oslo is canceled, her airline offers two difficult choices: either a flight one week later or a full refund. Isn’t there a door number three? “Italy vacation is in limbo after Norwegian cancels flight”
After British Airways reroutes Jane Lyons’ flight from Baltimore to Washington, a representative promises that the airline will reimburse her for her taxi fare. But when she presents the airline with a bill, it balks. “Why won’t British Airways cover my cab fare?”
What happens when the bliss of ignorance meets the hard reality of consumer advocacy? You get cases like Roberta Silfen, whose luggage was recently destroyed by United Airlines.
“A “ruined” suitcase, an ignored complaint — is this customer out of luck?”
United Airlines promises Linda Oliver that it will reimburse her car rental expenses when her flight is delayed. So why won’t it?
“Why won’t United reimburse me for my car rental?”