Do “local” laws mean I don’t have a claim for canceled Aer Lingus flight?

When Aer Lingus cancels Jean McShane’s flight from Orlando to Dublin, it says “local laws” prevent it from compensating her. Is the airline right? Read more “Do “local” laws mean I don’t have a claim for canceled Aer Lingus flight?”

Italy vacation is in limbo after Norwegian cancels flight

After Inbal Graham’s flight to Oslo is canceled, her airline offers two difficult choices: either a flight one week later or a full refund. Isn’t there a door number three? Read more “Italy vacation is in limbo after Norwegian cancels flight”

Why won’t British Airways cover my cab fare?

After British Airways reroutes Jane Lyons’ flight from Baltimore to Washington, a representative promises that the airline will reimburse her for her taxi fare. But when she presents the airline with a bill, it balks. Read more “Why won’t British Airways cover my cab fare?”

A “ruined” suitcase, an ignored complaint — is this customer out of luck?

What happens when the bliss of ignorance meets the hard reality of consumer advocacy? You get cases like Roberta Silfen, whose luggage was recently destroyed by United Airlines.
Read more “A “ruined” suitcase, an ignored complaint — is this customer out of luck?”

Why won’t United reimburse me for my car rental?

United Airlines promises Linda Oliver that it will reimburse her car rental expenses when her flight is delayed. So why won’t it?
Read more “Why won’t United reimburse me for my car rental?”