After British Airways reroutes Jane Lyons’ flight from Baltimore to Washington, a representative promises that the airline will reimburse her for her taxi fare. But when she presents the airline with a bill, it balks. “Why won’t British Airways cover my cab fare?”
What happens when the bliss of ignorance meets the hard reality of consumer advocacy? You get cases like Roberta Silfen, whose luggage was recently destroyed by United Airlines.
“A “ruined” suitcase, an ignored complaint — is this customer out of luck?”
United Airlines promises Linda Oliver that it will reimburse her car rental expenses when her flight is delayed. So why won’t it?
“Why won’t United reimburse me for my car rental?”
After a flight delay, British Airways reschedules flights for Chintha Kuruppunayake and her friend to arrive at Washington Dulles International Airport instead of Baltimore-Washington International Airport. No worries, the airline will cover the cost of their shuttle back to BWI. And then it doesn’t.
“British Airways promised to reimburse us for the shuttle — why won’t it?”