Italy vacation is in limbo after Norwegian cancels flight

After Inbal Graham’s flight to Oslo is canceled, her airline offers two difficult choices: either a flight one week later or a full refund. Isn’t there a door number three? Read more “Italy vacation is in limbo after Norwegian cancels flight”

Why won’t British Airways cover my cab fare?

After British Airways reroutes Jane Lyons’ flight from Baltimore to Washington, a representative promises that the airline will reimburse her for her taxi fare. But when she presents the airline with a bill, it balks. Read more “Why won’t British Airways cover my cab fare?”

A “ruined” suitcase, an ignored complaint — is this customer out of luck?

What happens when the bliss of ignorance meets the hard reality of consumer advocacy? You get cases like Roberta Silfen, whose luggage was recently destroyed by United Airlines.
Read more “A “ruined” suitcase, an ignored complaint — is this customer out of luck?”

Why won’t United reimburse me for my car rental?

United Airlines promises Linda Oliver that it will reimburse her car rental expenses when her flight is delayed. So why won’t it?
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British Airways promised to reimburse us for the shuttle — why won’t it?

After a flight delay, British Airways reschedules flights for Chintha Kuruppunayake and her friend to arrive at Washington Dulles International Airport instead of Baltimore-Washington International Airport. No worries, the airline will cover the cost of their shuttle back to BWI. And then it doesn’t.
Read more “British Airways promised to reimburse us for the shuttle — why won’t it?”