Why is Iberia denying my request for EU 261 compensation?

When Iberia cancels Bego Lopez’s flight shortly before departure, it refuses to compensate her in accordance with European Union law. Can our advocates successfully persuade Iberia to issue Lopez the reimbursement it owes her? Read more “Why is Iberia denying my request for EU 261 compensation?”

“I’m so glad this forum exists”

When Sarah Birger’s flight to Phoenix is delayed by seven hours, American Airlines rebooks her on a flight for Albuquerque. But she’ll miss a connection if she takes that flight. Can American Airlines claim it has no further obligation to Birger after rebooking her on a flight going miles away from her original destination? Read more ““I’m so glad this forum exists””

These travelers say they were involuntarily denied boarding. Were they?

A baggage handler was late to work one day, delaying an Air Canada flight and setting off a chain of events that caused Janice and David Beebe to miss their flight. Read more “These travelers say they were involuntarily denied boarding. Were they?”

American Airlines canceled my flight three days in a row. What does it owe me?

When Andre Yavetsky tried to fly from Chicago to Madrid on American Airlines, his flight was diverted to JFK, and he unexpectedly spent three days in New York. American initially offered him 15,000 miles in compensation, but Yavetsky wants more. Read more “American Airlines canceled my flight three days in a row. What does it owe me?”

A “gesture of goodwill” that took 15 months to receive

When Elizabeth McKelvey needed to cancel her flight on Virgin Atlantic, it gives her a waiver to rebook her ticket at a future date — but then won’t honor the waiver. Can our advocates help McKelvey secure a refund for the cost of her ticket? Read more “A “gesture of goodwill” that took 15 months to receive”