It was just a matter of time before Southwest Airlines, which started accepting pets as passengers earlier this year, got into a dog-fight with a customer. Actually, this one’s more of a cat fight.
Jonathan Camp’s rescue puppy, Gatsby, had to be left in Little Rock, Ark., after airline employees decided he was too big to fly. Southwest’s policies are clearly spelled out on its Web site, but there is always room for interpretation — and it appears Camp and Southwest didn’t see the policies in the same way.
Camp asked me to intervene after Gatsby was stranded.
“Help! Southwest Airlines stranded my puppy in Little Rock”