Why are travelers punished for complaining?

It happened to Traci Fox.
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Who really benefits when airlines are penalized?

Although the U.S. Department of Transportation fined seven airlines a total of $1.7 million last year for violating its controversial tarmac-delay rule, most of it went straight to the U.S. Treasury. Why isn’t the money awarded to the passengers who sat on planes for hours before taking off?
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