Why are travelers punished for complaining?

It happened to Traci Fox.
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Is the TSA punishing us?

Steven deForest is an experienced air traveler, but he says nothing could have prepared him for the confrontation he recently had with a TSA screener in Las Vegas.
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TSA Watch: “Because of your attitude you have earned a trip into our body scanner!”

Whenever I hear from someone like Angela Wright, I can almost predict the TSA’s knee-jerk response to her complaint.

It’ll say that’s not how it operates. And that it’ll “look into” her complaint.

But let’s listen to her anyway, because as this week’s events suggest, the TSA’s boilerplate answer may not be entirely accurate.
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