Ford won’t live up to its promise no matter how many emails I send

Louis Peasley needs help with his Ford Flex sport utility vehicle. But Ford is giving him the silent treatment.

He wants us to help him, but he can actually help us today. Peasley is going to show us how not to ask a company for help. Read more “Ford won’t live up to its promise no matter how many emails I send”

Expedia promised me a full refund of my hotel fee. Then it went back on its word

Expedia promised it wouldn’t charge Katy McLaughlin for her canceled hotel reservation. So why didn’t it keep its word? Read more “Expedia promised me a full refund of my hotel fee. Then it went back on its word”

Hertz doesn’t make good on promise for reimbursement after rental car breaks down

When Monique Curet’s rental car breaks down, Hertz promises her a reimbursement for her taxi fare, but doesn’t issue it. Can our advocates get Hertz to reimburse Curet? Read more “Hertz doesn’t make good on promise for reimbursement after rental car breaks down”

Let down by Holiday Inn’s hospitality “promise”

When Holiday Inn gives Liz Throop a room that needs repairs, she moves to another hotel. Will the company stand by its “hospitality promise”? Read more “Let down by Holiday Inn’s hospitality “promise””

What to do about Comcast’s broken promises?

Shelby Becker is trying to leave Comcast. Its latest trick: lying to her about a price. Can this relationship be saved?
Read more “What to do about Comcast’s broken promises?”