On a recent trip to Mexico, Allen Lipscher purchased tickets on American Airlines and paid extra for seat assignments, but he believes he did not fly in the type of seats he bought. He wants a refund, but is this case really one where American messed up, or is it a case where the customer didn’t understand what he was buying? “No, American’s Preferred Seating is not considered an upgrade”
Are advance seat reservations a scam? To many readers of this site, they are. Period.
“Who knew playing musical chairs could be so profitable?”