Joel Peterson says it does — or at least did — when he booked a hotel room through Priceline in February. He made a name-your-own-price bid, which he says was accepted, along with an unwanted trip insurance policy.
Question: I recently booked a flight through Orbitz, and a few weeks later was surprised to see a $24 charge on my credit card for travel insurance. I called the 800 number listed next to the charge on my statement and was told that the charge was through a company that works with Orbitz to provide travel insurance.
I checked the Orbitz site and discovered that they sneakily default a checkbox on your online reservation to include travel insurance — in other words, you need to actively uncheck this or else you will buy the insurance.
Of course, I didn’t notice this on my recent online flight reservation. And I’ve used Orbitz many times before, and have never unchecked anything and have never been charged. So obviously this is a new revenue-generating scheme. And it is very underhanded. I contacted Orbitz and the insurance company, without resolution. Each blamed the other entity. Can you help? — Gary Kawesch, Los Gatos, Calif.
Answer: Orbitz shouldn’t have pre-checked a box that forced you to buy travel insurance. And it should have removed the charge immediately when you asked about it — not passed you off to the insurance company. Read more “Oops! I didn’t mean to buy insurance”
Thanks for subscribing! Please check your email for further instructions.