The lights went out, but Holiday Inn kept my money

Question: We recently checked into the Holiday Inn Express Hotel Poulsbo in Poulsbo, Wash., and experienced a lapse in service. We need your help with a refund.

There was a winter storm with ice on the road, and after a treacherous drive from the Kingston Ferry, which was shut down after we disembarked because of wind, we arrived in Poulsbo. We checked into the hotel at 5:30 p.m. or so. At 6:45 p.m., the lights went out.
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