OK, now airlines have gone too far (or have they?)

Just when you thought you’d seen it all, they’ve done it again.

Here’s the latest outrage, courtesy of Josh Dare. He booked five tickets to Europe on United Airlines (sigh, yes — United Airlines) and then had the audacity to purchase a sixth ticket using points earned through his credit card.

Well, no one’s perfect.
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How do I recover my expired miles and points?

If you’re hard-earned loyalty points have expired, here’s how to get them back — and how not to get them back.
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Are new loyalty programs fair to travelers?

Ranglen/Shutterstock
Ranglen/Shutterstock
If you’re unhappy with your loyalty program, join the club. So is William Beeman, a Delta Air Lines frequent flier who’s been trying to score an upgrade from San Francisco to Geneva after surgery to reattach his quadriceps at the knee.

Trying and failing.

For him, the process feels like a bait-and-switch. To avoid being wedged into a Lilliputian economy-class seat for 14 hours, Beeman says he worked hard to earn elite status on Delta. But when he tried to redeem his miles for an upgrade, the airline wanted even more.
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In 2014, beware of the word “free”

Mega Pixel/Shutterstock
Mega Pixel/Shutterstock
How dumb do they think you are?

As the dust settled on the now-finished holiday shopping season, I couldn’t help but wonder. One study concluded it was one of the strongest seasons in recent memory, adding that more than seven shoppers said they plan to take advantage of “free shipping” offers, while nearly half expect “free” returns.

I nearly choked on my espresso when I read that. Did they just say “free”?

Right about now, half of you are saying to yourself: TANSTAAFL! That’s shorthand for “There ain’t no such thing as a free lunch,” and you’re right, of course. Bonus points if you can tell me which Robert Heinlein book it’s from. (Yeah, I grew up reading sci-fi novels.)

The other half? “Grinch!” (Belatedly.) Or worse.
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They confiscated 201,780 points — can you help me get them back?

Cookiat/Shutterstock
Cookiat/Shutterstock

Question: I recently applied and received a co-branded credit card from Chase and AARP. The card had in introductory offer of 5 percent for the first six months of card usage. I used the card and earned 201,780 points. Every single charge was legitimate and I have receipts. Furthermore, every single charge was authorized by Chase.

This week, I logged into my online account to find my account was closed and I would not be getting the points accrued the last fiscal month of activity. I called Chase and they told me because the card was not “used as intended” they had closed my account.
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