Buddy needed emergency surgery and our company contacts came to the rescue

Joy Silva’s Alaska Airlines case wouldn’t have gone far even under the best of circumstances.

You might even say it would have gone to the dogs.

Her dog, to be exact.

Her story, which involved Alaska Airlines, her pet, unexpected surgery and a few insider tricks, offers lessons for the rest of us. Sometimes, even frivolous-sounding cases have some merit. Hers certainly did, much to my surprise — and probably yours, too. Read more “Buddy needed emergency surgery and our company contacts came to the rescue”