You aren’t entitled to LATAM’s fares for Peruvians if you are traveling on a US passport

Charlotte West buys a ticket on LATAM Airlines and books the the cheaper rate for Peruvians. But, she’s flying with a U.S passport, so the airline won’t honor the fare. She had to pay another $177 for the ticket. Can our advocates get the money back? Read more “You aren’t entitled to LATAM’s fares for Peruvians if you are traveling on a US passport”

An Aeroméxico website mystery

Adelyn Hernandez booked tickets for her sister-in-law and her nephew on Aeroméxico’s website. Her sister-in-law was concerned because her legal name on her passport shows a middle name. The problem? Hernandez says there was no field to add a middle name, and now Aeroméxico wants an additional $300 to correct the tickets. Can we help? Read more “An Aeroméxico website mystery”

Does penalizing airlines for customer service infractions do any good?

The Department of Transportation fined airlines $4.5 million in 2016 for infractions ranging from lengthy tarmac delays to failing to compensate passengers for lost luggage, almost double last year’s amount and the highest since 2013.
Read more “Does penalizing airlines for customer service infractions do any good?”

A $1,100 “cancellation penalty” when Paris was on strike?

Gail Satzberg and her husband took their granddaughters on a European cruise, anticipating a three-day stay in Paris after the end of the cruise. But conditions in Paris led them to change their minds – and to embark on a two-month journey in search of a refund. Read more “A $1,100 “cancellation penalty” when Paris was on strike?”

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