Does penalizing airlines for customer service infractions do any good?

The Department of Transportation fined airlines $4.5 million in 2016 for infractions ranging from lengthy tarmac delays to failing to compensate passengers for lost luggage, almost double last year’s amount and the highest since 2013.
Read more “Does penalizing airlines for customer service infractions do any good?”

‘I’m praying for a miracle here’

Sahar Ibrahim wasn’t entitled to a refund.
Read more “‘I’m praying for a miracle here’”