Her daughter just doesn’t have time for our advocacy team

Editor’s Note: We help a lot of travelers with a lot of different problems — everything from cell phone bills to computer troubles, and from filthy rentals to canceled flights. But our advocacy team has limits on the cases we’ll take. Here’s one. Read more “Her daughter just doesn’t have time for our advocacy team”

Help! Could one little mistake on my tax return really cost me $7,800?

Robert Henderson decided to prepare his tax return himself rather than pay for professional assistance. But he made a mistake while preparing his return — and he wants Intuit, the maker of TurboTax, to pay for it. Read more “Help! Could one little mistake on my tax return really cost me $7,800?”