I was thrilled when I heard that a coalition of travel professionals was meeting in Washington for a what they called a “stakeholder hearing” on passenger rights. Finally, after years of virtually no representation in the nation’s capital, passengers appeared to be organizing.
Some of the folks who are involved in this effort seem to be genuine advocates for travelers, and I wish them well.
But when I read over the itinerary and began conducting my own research, the thrill was quickly replaced by dread.
“Have airlines neutralized the passenger rights movement?”