A crewmember just ordered me off the plane. Do I have to obey?

United Airlines has been in the news a lot lately and the stories have been disturbing. It’s been so disturbing to reader Janis Dolnick, who has two upcoming flights booked on United, that she wrote to us to ask what rights she has, if any, should she be asked to leave a flight.

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What all the recent United Airlines headlines may mean for travelers

Now that the dust has almost settled from United Airlines’ infamous passenger-expulsion incident, travelers are left with several important and largely unanswered questions about how this kerfuffle will change air travel — if it does at all. Read more “What all the recent United Airlines headlines may mean for travelers”

I can’t use my Spirit Airlines vouchers — can you help?

Kathy Davis volunteers to give up her seat on an oversold Spirit Airlines flight. Then she can’t use the vouchers. Is that fair? Read more “I can’t use my Spirit Airlines vouchers — can you help?”

An Aeromexico refund runaround with a surprise ending

aeromexicoExtracting a promised refund from an airline can be hard work. At times, it can even be impossible — or close to it.

All of which makes Michael Levin’s case so remarkable. He and two friends were scheduled to fly from Sacramento, Calif., to Mexico late last year, and their flight was overbooked. Aeromexico offered them a ticket voucher or a refund, and they chose the refund.

What happened next may help you if you ever need to get a refund from an intransigent airline.
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Unnatural disaster: What to do when your hotel doesn’t have room

The deadly storms that left large swaths of the East Coast without power just before the Fourth of July holiday provided an uncomfortable lesson to hotel guests like Ken White: Always call to confirm your reservation — especially when the place you’re visiting is reeling from a natural disaster.

White lives in Charlottesville, Va., an area that was hit hard by the hurricane-force winds. Many residents were struggling to stay cool in record-breaking heat, and checking into an air-conditioned hotel nearby was a popular solution.
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