Like a lot of other travelers, Tom Brollini was just looking for a bargain when he clicked on the Cruises Only website a few weeks ago.
And he thought he’d found one. The site offered several booking bonuses, including a one-category cabin upgrade.
“When I clicked on the price category, a popup said, “Book a category 8A cabin and get an 8K upgrade,” he remembers. ” When I proceeded to book the cabin, guess what? No upgrade.”
“Can this trip be saved? A bait-and-switch offer on a cruise upgrade — or not?”