Hey Groupon, what happened to my laptop computer?

After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But the company insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money. Can we help her? Read more “Hey Groupon, what happened to my laptop computer?”

Double charged by Amazon and “totally stuck”

Dylan Tack is hit with an extra $359 for an impact wrench he orders from Amazon.com. Can this accidental billing be repaired? Read more “Double charged by Amazon and “totally stuck””

5 things you must do before you file your travel insurance claim

Peter Kuhmerker was set for the vacation of a lifetime — a nine-day Ireland tour from Dublin to Killarney booked through Great Value Vacations. As a precaution, he even purchased a “cancel for any reason” travel insurance policy through the company. Read more “5 things you must do before you file your travel insurance claim”

In a world without secrets, here’s how to almost disappear online

It may only be a slight exaggeration that companies know more about you than you do about yourself.

Fire up your cell phone or laptop if you have any doubts. Companies can predict what you want to buy and show you ads for them. They know your birthday. They can even tell when your teenage daughter is pregnant. Read more “In a world without secrets, here’s how to almost disappear online”

Amazon does the right things when no one is looking

Is there anything you can’t get from Amazon?

Now that it even offers groceries in addition to all manner of merchandise and online media, you might expect a myriad of things to go wrong with the massive cogs and wheels of Amazon’s automated online market. Read more “Amazon does the right things when no one is looking”