Help! I accidentally made a double booking for my flight

When Melanie Facen accidentally made a double booking for herself on a flight from San Francisco to Zurich, she had plenty of time to fix it. But she didn’t fix it, and now her case has crossed my desk in a desperate attempt to recover $1,670 from her airline. Read more “Help! I accidentally made a double booking for my flight”

United Airlines canceled her flight. So how did she end up as a no-show?

For a recent trip to Tel Aviv, Edith Maas used OneTravel to buy her airline tickets. Everything went well — until it didn’t. United Airlines canceled her flight home, and when she received no rebooking assistance from either company, she took matters into her own hands. Now she wants a $1,500 refund for the new tickets she says she was forced to buy. But why is she being called a no-show on that canceled flight? Read more “United Airlines canceled her flight. So how did she end up as a no-show?”