Help! I accidentally made a double booking for my flight

When Melanie Facen accidentally made a double booking for herself on a flight from San Francisco to Zurich, she had plenty of time to fix it. But she didn’t fix it, and now her case has crossed my desk in a desperate attempt to recover $1,670 from her airline. Read more “Help! I accidentally made a double booking for my flight”

United Airlines canceled her flight. So how did she end up as a no-show?

For a recent trip to Tel Aviv, Edith Maas used OneTravel to buy her airline tickets. Everything went well — until it didn’t. United Airlines canceled her flight home, and when she received no rebooking assistance from either company, she took matters into her own hands. Now she wants a $1,500 refund for the new tickets she says she was forced to buy. But why is she being called a no-show on that canceled flight? Read more “United Airlines canceled her flight. So how did she end up as a no-show?”

No, OneTravel, I don’t want to pay to print out my itinerary

OneTravel should have provided Ryan James with the right login for Ryanair’s website. Instead, James is forced to call the company multiple times to print his boarding pass and prepay luggage fees — while in a foreign country. James asks our advocates for help. Will we be able to send James on his way? Or will he have to pay Ryanair’s extra fees to check in? Read more “No, OneTravel, I don’t want to pay to print out my itinerary”