“I have basically been ignored”

If you’re a United Airlines or Continental Airlines frequent flier, chances are you’re a little nervous about the impending corporate marriage that will create the world’s largest airline. Rightfully so.

Mergers are messy. Loyalty programs are complex things, and combining them is never easy. Just ask Delta Air Lines, which hooked up with Northwest Airlines last year and had to put the WorldPerks and SkyMiles programs together.
Read more ““I have basically been ignored””

New carry-on luggage limits and screening measures after Northwest Airlines terrorist incident

The thwarted terrorist bombing of Northwest Airlines flight 253 from Amsterdam to Detroit yesterday has triggered a series of new security measures by the U.S. government. Here’s what’s being said by the Transportation Security Administration and Department of Homeland Security.

Details remain sketchy for now. “Passengers may notice additional screening measures put into place to ensure the safety of the traveling public on domestic and international flights,” according to the TSA.

What, exactly, are “additional screening measures”?
Read more “New carry-on luggage limits and screening measures after Northwest Airlines terrorist incident”

Help! Alamo won’t remember my miles

roadA thousand frequent flier miles may seem like nothing, which is probably what the folks at Alamo were thinking when David Goeman repeatedly asked the car rental company for his missing award points.

But little things matter. Alamo shouldn’t have forgotten about Goeman’s miles, whether it was 100 or 1,000 or 10,000 of them. And he shouldn’t have had to keep asking.

Alas, he did. And when nothing seemed to work, he turned to me.
Read more “Help! Alamo won’t remember my miles”

Which airlines charge the most in ticket cancellation fees?


United Airlines and US Airways lead the pack, according to the Transportation Department, charging their customers $78 million and $66 million, respectively. (The figures on the chart are for the first quarter of 2009, and are in millions.)

Conspicuously missing, of course, is Southwest Airlines. It doesn’t play that game with its customers.
Read more “Which airlines charge the most in ticket cancellation fees?”