No visit from Terminix, but they sent a bill anyway

Renee Delk insists a Terminix technician didn’t visit her home. Terminix’s records say otherwise. So who’s right?
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Case dismissed: Was there really no room at the inn?

Ivy Photos/Shutterstock
Ivy Photos/Shutterstock
Ifti Qadir’s case against the Royal San Marco & Suites Hotel and Orbitz seemed like a slam-dunk when it crossed my desk recently. He’d paid $1,307 for two rooms, for a total of three nights.

“When we arrived at the hotel, we were told they don’t have any room available for us,” he says.

Qadir contacted Orbitz, the website through which he booked the rooms, and a representative told him to book another hotel and promised him a refund within five days, he says. But the money never came.

“Finally, we were told that it is not possible, because Orbitz had already paid the hotel,” he says.

Huh? At this point, my blood pressure has gone up by a few points. They can’t just keep Qadir’s money — can they?
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Why some air travelers are pulling a “no show”

GCI/Shutterstock
GCI/Shutterstock
Even though he couldn’t use his airline ticket, Eric Smith refused to cancel his reservation on a United Airlines flight from Omaha to Baltimore.

The reason? Smith, a technician at an aerospace company in Montgomery Village, Md., ran a few numbers, with frustrating results.

His return ticket cost $134, plus baggage fees. But United’s change fee, which was recently raised from $150 to $200, would have completely zeroed out the value of his credit. So he booked a one-way return flight on Southwest Airlines for $152 — about the same as his original flight, including baggage fees — and never looked back.

“Why should I spend any of my precious time on hold to cancel the ticket when I get absolutely nothing out of it?” he says. “To do the airline a favor? Do you think they would do me any favors?”
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