How long do I have to wait for an Expedia refund?

When a flight is canceled because of bad weather, passengers can expect to be rebooked — or a prompt refund. But that doesn’t always happen.
Read more “How long do I have to wait for an Expedia refund?”

AeroMexico admits it made a mistake but doesn’t correct it. No refund due.

This case should have been a slam-dunk for David Garcia-Solorzano, if not also for our advocacy team. Instead, I’m sorry to say it’s going into the “Case Dismissed” file.

Garcia-Solorzano’s story is an important reminder that you can be right and still come up short, especially in the airline world. Read more “AeroMexico admits it made a mistake but doesn’t correct it. No refund due.”

My husband died — can I get a refund from Spirit Airlines?

Jodi Parsons’ husband dies before he can take his Spirit Airlines flight from New Orleans to Chicago. Can she get a refund? Read more “My husband died — can I get a refund from Spirit Airlines?”

Help! American Airlines canceled my flight but won’t cover my expenses

Dale Reed’s American Airlines flight is canceled because of weather, but then reinstated. Should the company cover his hotel costs — or is that a lost cause?

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HotelsOne took my money — can you help me get it back?

Mary Puchein wants her $499 back.

The circumstances of her loss will sound all too familiar to regular readers of this site. When she tried to make a direct reservation with the Majestic Beach Resort in Panama City Beach, Fla., she found herself talking to a third party, which took her money and now won’t return it. Read more “HotelsOne took my money — can you help me get it back?”