When a flight is canceled because of bad weather, passengers can expect to be rebooked — or a prompt refund. But that doesn’t always happen.
Read more “How long do I have to wait for an Expedia refund?”
This case should have been a slam-dunk for David Garcia-Solorzano, if not also for our advocacy team. Instead, I’m sorry to say it’s going into the “Case Dismissed” file.
Garcia-Solorzano’s story is an important reminder that you can be right and still come up short, especially in the airline world. Read more “AeroMexico admits it made a mistake but doesn’t correct it. No refund due.”
Jodi Parsons’ husband dies before he can take his Spirit Airlines flight from New Orleans to Chicago. Can she get a refund? Read more “My husband died — can I get a refund from Spirit Airlines?”
Dale Reed’s American Airlines flight is canceled because of weather, but then reinstated. Should the company cover his hotel costs — or is that a lost cause?
Read more “Help! American Airlines canceled my flight but won’t cover my expenses”
Mary Puchein wants her $499 back.
The circumstances of her loss will sound all too familiar to regular readers of this site. When she tried to make a direct reservation with the Majestic Beach Resort in Panama City Beach, Fla., she found herself talking to a third party, which took her money and now won’t return it. Read more “HotelsOne took my money — can you help me get it back?”