Newlywed Margarita Lewinter’s TAP Air Portugal ticket, booked through Expedia, is in her maiden name. Neither TAP Air Portugal nor Expedia is willing to change her ticket. Her husband asks our advocates for help. “Here’s why you shouldn’t change your name after you buy an airline ticket”
When the name on Robert Hofman’s airline reservation does not match his passport, Expedia dismisses his request for a correction. He is worried he will be denied boarding. Will this really be a problem? “The name on my ticket does not match my passport. Will this be a problem?”
Gary Palmer’s story is yet another tale of price-gouging by travel companies following a name error on an air ticket. He would like to know why he should have to pay $400 for a new ticket instead of having a new ticket issued with his name corrected, especially since he wasn’t responsible for the error. “My name is Palmer — not Talmer. Why should that cost me $400?”
Marlene Eckert was looking forward to a spring river cruise in southern France, which included planned ports of call in scenic Lyon, Beaujolais, Arles and Avignon, along with an extension to Nice. But in January, her husband suffered a massive heart attack and died.
“The death of a customer doesn’t guarantee survivors a refund”
Mariana Damon thought she had booked a ticket for her son to fly home for Christmas when she called Travelocity.
Not quite. For some reason, the reservation was in her name. Repeated attempts to convince Travelocity to fix the ticket have been unsuccessful. I’ve tried to help, too, and I’ll get to the results in just a moment.
Damon’s case raises several important issues, the most obvious of which is: Who is responsible for getting the name on a ticket right? Should passengers read a confirmation email, and verify the accuracy of a name and other details?
What if they never get the confirmation? And what, exactly, is a service guarantee worth when you’re booking a ticket online?
“Wrong name on plane ticket means son won’t be home for Christmas — what now?”