Hey Tripmasters, could you please talk to me?

Jocelyn Wong-Rolle’s husband’s name is misspelled on his air ticket, purchased through Tripmasters. “We’re working on it” is the only response Wong-Rolle receives to a name change request. Since Tripmasters won’t talk to Wong-Rolle, will it talk to our advocates and do the name change? Read more “Hey Tripmasters, could you please talk to me?”

Can you persuade South African Airways to fix my name on my ticket?

Christopher Knott-Craig makes a tiny mistake when he books his tickets to South Africa — he inadvertently adds an extra letter H to his name. If you are a regular reader of our site, then you know how this story ends — or do you? Read more “Can you persuade South African Airways to fix my name on my ticket?”