Hey Frigidaire, where’s my replacement refrigerator?

It takes Frigidaire two months to replace Missi McLean’s broken refrigerator. Then it delivers another appliance that doesn’t work. Can this Frigidaire be saved? Read more “Hey Frigidaire, where’s my replacement refrigerator?”

My grocery store rebate is missing in action — can you help me retrieve it?

When Melissa Drozdowski’s MillerCoors grocery rebate never arrives, she considers taking legal action against the company. Can a consumer advocate fix this — or should she file a lawsuit? Read more “My grocery store rebate is missing in action — can you help me retrieve it?”

When a good customer meets a not-so-good airline

Ruth Morrison’s carry-on luggage vanished on her recent flight from Portland to Quito, Ecuador — in part because she was trying to be a good traveler, and in part because her airline doesn’t know how to be a good company.
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Help! My Kenmore oven is missing in action

Tara Karran’s oven is missing in action and Sears has pocketed her money. Is there any way to save this kitchen appliance?
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Four months of emails are MIA — what should we do?

Gavin Sullivan’s parents are missing four months worth of emails, and they think Comcast is to blame. What should they do?
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