His missed vacation is not an Expedia mistake

Ilya Kovalenko believes that an Expedia mistake caused Turkish Airlines to deny him boarding on his recent international flight. And now he wants a full refund from Expedia and an apology. Unfortunately, the responsibility for Kovalenko’s missed vacation might lie a little closer to home. Read more “His missed vacation is not an Expedia mistake”

Delta Air Lines rejected me and my valid travel documents!

Lin Wang takes the domestic leg of her Delta Air Lines journey to China without incident. The problem comes when she tries to board the international portion of her trip using an expired Chinese passport and a notice from the Chinese embassy. She explains that these are valid travel documents for her to enter China, but the gate agent is unconvinced, and she’s denied boarding.

Now she wants to know who is responsible for this travel fiasco. Read more “Delta Air Lines rejected me and my valid travel documents!”

The one thing you need to know before you leave for the airport

After Air Canada denied Dong Heon Kim boarding on his recent flight to Korea, he joined the ranks of disappointed travelers who have shown up to the airport ready for take-off only to have their plans thwarted by missing or inadequate travel documents. Now he wants to know if we can help. Read more “The one thing you need to know before you leave for the airport”

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