How will the AT&T-Time Warner merger affect customer service?

While analysts and regulators weigh the pros and cons of AT&T’s recently proposed $85.4 billion merger with Time Warner, customers have begun voicing their own concerns. Topping the list: What does this deal mean for their service? Read more “How will the AT&T-Time Warner merger affect customer service?”

When you’re caught in the middle of a corporate merger, you lose

Corporate mergers make sense if you’re a corporation. But what if you’re a person? That’s what Christopher Gomez wants to know.
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Two cheers for all those airline mergers

When I think about the benefits of airline mergers, I’m reminded of Karen Griffin’s story.
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Is the American-US Airways merger delivering on its promises?

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The new American Airlines — the product of last year’s controversial merger between American and US Airways — may only be a few months old, but that hasn’t stopped travelers from forming opinions about the world’s largest airline.

The carrier, based in Dallas, has made some noteworthy changes since it settled a lawsuit with the Justice Department in December, clearing the new American for takeoff. Among them: revising some of its frequent-flier benefits, small but important changes to the way it sells flights, and new ticket policies.

“Significant benefits for customers are already being delivered,” says American spokesman John McDonald.
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The Christopher Elliott Show: Travel insurance, airline mergers and cats

Here’s today’s Christopher Elliott Show. Guest Charlie Leocha and I discuss travel insurance, airline mergers and we are joined by a cat. No, seriously.