How will the AT&T-Time Warner merger affect customer service?

While analysts and regulators weigh the pros and cons of AT&T’s recently proposed $85.4 billion merger with Time Warner, customers have begun voicing their own concerns. Topping the list: What does this deal mean for their service? Read more “How will the AT&T-Time Warner merger affect customer service?”

When Frontier acquires part of Verizon, an outage turns to outrage

What should you do when you’re caught in the crossfire of a corporate merger gone bad? That’s not a hypothetical question for thousands of former Verizon customers in Southern California — and me. Read more “When Frontier acquires part of Verizon, an outage turns to outrage”

When you’re caught in the middle of a corporate merger, you lose

Corporate mergers make sense if you’re a corporation. But what if you’re a person? That’s what Christopher Gomez wants to know.
Read more “When you’re caught in the middle of a corporate merger, you lose”

Maybe it’s time to de-merge a few airlines

When the dreadful and the hideous marry, what will their children be like? Read more “Maybe it’s time to de-merge a few airlines”

These miles got lost in the merger … or did they?

Since the American Airlines-US Airways merger, many travelers have been holding their breath waiting to feel the effects of the complexities of merging two legacy carriers.
Read more “These miles got lost in the merger … or did they?”