What if you flew across the Atlantic Ocean for a much anticipated cruise only to find out that your travel agent never paid for it?
That’s exactly what happened to Peggy Wimberly. She got an awful surprise when she showed up in Barcelona for her Mediterranean cruise aboard MSC’s Meraviglia. Although Wimberly had made full payment for the trip months before, her travel agent never paid for the cruise. As a result of the nonpayment, MSC canceled the reservation weeks before the sailing. And although MSC eventually allowed Wimberly to board the ship, it cost her an unexpected additional $1,633 — and the loss of her preferred cabin.
Can the Elliott Advocacy team figure out what went wrong here? “What happens when your travel agent never paid for your cruise”