Once on a trip to Cancún, I rented a car for the two-hour drive to the Mayan ruins at Tulum. After pulling away from the rental office I noted that the fuel gauge wasn’t working. “No problem,” I thought, “I’m only keeping the car for the day and I’m sure they topped off the gas after the last rental.”
An hour later, I was on the side of the highway thumbing a ride with a Mexican trucker to get gas. I’d made an invalid assumption. Read more “Am I responsible for maintaining the fluids in my rental car?”
Louis Peasley needs help with his Ford Flex sport utility vehicle. But Ford is giving him the silent treatment.
He wants us to help him, but he can actually help us today. Peasley is going to show us how not to ask a company for help. Read more “Ford won’t live up to its promise no matter how many emails I send”
Do Southwest Airlines’ recent maintenance problems, which led to widespread aircraft inspections, make you think twice about flying?
If you’ve been paying attention to some of the media coverage (and how can you not?) you might be forgiven for thinking the sky is falling. Or, at least, that planes are falling out of the sky.
Truth is, no one has died — yet.
Read more “Weekend survey: Do maintenance problems make you reluctant to fly?”